Sizing & Products
Are your items true to size?
Sizing and fit can vary depending on the style and brand. We recommend checking the product description and any available size chart before ordering, as some items may fit differently than others.
Where can I find the size chart?
If a size chart is available for an item, you can find it on the product page. If a size chart isn't provided, please check the product description for any sizing or fit recommendations. If you're unsure about a specific item, feel free to contact us before ordering!
Do you restock sold-out items?
Some items may be restocked depending on availability. If an item is sold out, you can sign up for restock notifications directly on the product page, if available. Restocks are not guaranteed.
Pre-Orders
How will I know if an item is a pre-order?
Pre-order items will be clearly marked PRE-ORDER on the product listing. The estimated arrival timeframe will also be provided in the product description.
What is a pre-order?
Pre-order items are not currently in stock but are on their way to Taylor Lynn. The estimated arrival timeframe will be listed in the product description.
When will my pre-order ship?
Pre-order items will ship as soon as they arrive and are available to be shipped.
What happens if I order a ready-to-ship item and a pre-order item together?
If your order contains both ready-to-ship and pre-order items, your entire order will be held and shipped together once all items are available.
Your ready-to-ship item is reserved specifically for your order, even if it later shows as sold out on our website.
If you'd like your ready-to-ship items sooner, please place a separate order from any pre-order items.
Shipping & Delivery
Do you offer free shipping?
Yes! Standard shipping is free on orders of $75 or more.
How long does shipping take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During sales, promotions, launches, holidays, or periods of high order volume, processing times may take a little longer than usual.
Once your order has shipped, delivery times will vary depending on the shipping carrier and destination.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package.
What if I entered the wrong shipping address?
Please double-check your shipping information before completing your order. If you notice an error after placing your order, contact us as soon as possible. While we'll do our best to help, we cannot guarantee that an address can be changed once an order has been processed or shipped. Please see our Shipping Policy for additional information.
Returns & Exchanges
Do you accept returns?
Eligible items may be returned for store credit only within 7 business days of delivery. Items must be unworn, unwashed, and in their original condition, with all original tags still attached, if applicable. Please see our Refund & Return Policy for complete eligibility requirements.
Which items are final sale?
Sale, clearance, and final sale items cannot be returned or exchanged. Certain items, including jewelry, bodysuits, swimwear, lingerie and intimates, activewear, socks, hair accessories, and hats, are also final sale.
How do I request a return?
To request a return, contact us through our Contact page, email hello@shoptaylorlynn.com, or text 346-806-6415.
Please include your full name, order number, the item(s) you'd like to return, and the reason for your return. Returns must meet the eligibility requirements in our Refund & Return Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs. A $6 return shipping fee will be deducted from your store credit, and original shipping charges are nonrefundable.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or style, you may return your eligible item for store credit and place a new order. Please keep in mind that inventory may sell out before your return is processed.
What if I receive a damaged or incorrect item?
If you receive an item that is damaged or incorrect, please contact us within 2 days of delivery. Email hello@shoptaylorlynn.com or text 346-806-6415 with your order number and clear photos of the item and the issue. We'll review the issue and work with you to make it right.
Orders & Changes
Can I cancel or change my order?
We begin processing orders quickly, so changes or cancellations cannot be guaranteed. If you need to make a change, please contact us as soon as possible after placing your order.